On-Site IT Support
A Unit5 Tech on-site IT support package will offer you with an extra level of security for your business – and when used in partnership with a remote IT support package, our engineers quite literally are at your beck and call.
If your business is in need of an additional layer of insurance, then an on-site IT support package from Unti5 Tech can be perfect for you as there will never be an additional call out fee added to your monthly bill.
Our on-site IT support packages can also offer remote support as a default, giving you complete peace of mind when it comes to your IT needs.
When our two packages are combined, this comprehensive offering provides our clients with a powerful backbone that supports the IT infrastructure of the business. No matter what problems or opportunities are identified, Unit5 Tech will diagnose and deploy the optimum solution.
If a problem requires a site visit we’ll attend within a specified and agreed service level standard. If it can be handled remotely then that’s the route we’ll take, minimising the cost and time taken to provide a fix. Our advice and action will always be provided on the basis of what’s best for your business.
Features of On-site IT Support packages from Unit5 Tech
- Engineers ready to react, no matter the issue.
- High-end decision making to categorise your problem swiftly and correctly.
- Complete access to experienced and friendly technicians.
- Account manager in place as a first point of contact.
- Tailored service level agreements.
What does On-site IT Support from Unit5 Tech offer you?
You can speak straight to our technicians by making just one phone call.
No ticketing systems, just straight to an experienced and professional technician who can help you solve your problem.
Expert advice right from the start.
Our technicians have over 25 years’ experience and will always guide you to the best solution that fits your particular needs. Speak to them directly by making just one phone call.
Specialist decision making for the best outcome.
Once your issue has been raised with Unit5 Tech, we’ll make rapid decisions on the best next step. If we need to come to you to sort the issue, we’ll come to you.
Continual communication with your account manager.
Having an account manager in place gives you an ever present and reliable contact in to our company, offering a clear and effective communication channel.
Peace of mind for you and your business.
Our on-site support combined with our remote support offers complete peace of mind.